Copyright | (c) 2013-2023 Brendan Hay |
---|---|
License | Mozilla Public License, v. 2.0. |
Maintainer | Brendan Hay |
Stability | auto-generated |
Portability | non-portable (GHC extensions) |
Safe Haskell | Safe-Inferred |
Language | Haskell2010 |
Synopsis
- data TranscriptFilter = TranscriptFilter' {}
- newTranscriptFilter :: TranscriptFilterType -> NonEmpty Text -> TranscriptFilter
- transcriptFilter_absoluteTimeRange :: Lens' TranscriptFilter (Maybe AbsoluteTimeRange)
- transcriptFilter_negate :: Lens' TranscriptFilter (Maybe Bool)
- transcriptFilter_participantRole :: Lens' TranscriptFilter (Maybe ParticipantRole)
- transcriptFilter_relativeTimeRange :: Lens' TranscriptFilter (Maybe RelativeTimeRange)
- transcriptFilter_transcriptFilterType :: Lens' TranscriptFilter TranscriptFilterType
- transcriptFilter_targets :: Lens' TranscriptFilter (NonEmpty Text)
Documentation
data TranscriptFilter Source #
Flag the presence or absence of specific words or phrases detected in your Call Analytics transcription output.
Rules using TranscriptFilter
are designed to match:
- Custom words or phrases spoken by the agent, the customer, or both
- Custom words or phrases not spoken by the agent, the customer, or either
- Custom words or phrases that occur at a specific time frame
See Rule criteria for batch categories and Rule criteria for streaming categories for usage examples.
See: newTranscriptFilter
smart constructor.
TranscriptFilter' | |
|
Instances
Create a value of TranscriptFilter
with all optional fields omitted.
Use generic-lens or optics to modify other optional fields.
The following record fields are available, with the corresponding lenses provided for backwards compatibility:
$sel:absoluteTimeRange:TranscriptFilter'
, transcriptFilter_absoluteTimeRange
- Makes it possible to specify a time range (in milliseconds) in your
audio, during which you want to search for the specified key words or
phrases. See for more detail.
$sel:negate:TranscriptFilter'
, transcriptFilter_negate
- Set to TRUE
to flag the absence of the phrase that you specified in
your request. Set to FALSE
to flag the presence of the phrase that you
specified in your request.
$sel:participantRole:TranscriptFilter'
, transcriptFilter_participantRole
- Specify the participant that you want to flag. Omitting this parameter
is equivalent to specifying both participants.
$sel:relativeTimeRange:TranscriptFilter'
, transcriptFilter_relativeTimeRange
- Makes it possible to specify a time range (in percentage) in your media
file, during which you want to search for the specified key words or
phrases. See for more detail.
$sel:transcriptFilterType:TranscriptFilter'
, transcriptFilter_transcriptFilterType
- Flag the presence or absence of an exact match to the phrases that you
specify. For example, if you specify the phrase "speak to a manager"
as your Targets
value, only that exact phrase is flagged.
Note that semantic matching is not supported. For example, if your customer says "speak to the manager", instead of "speak to a manager", your content is not flagged.
$sel:targets:TranscriptFilter'
, transcriptFilter_targets
- Specify the phrases that you want to flag.
transcriptFilter_absoluteTimeRange :: Lens' TranscriptFilter (Maybe AbsoluteTimeRange) Source #
Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for the specified key words or phrases. See for more detail.
transcriptFilter_negate :: Lens' TranscriptFilter (Maybe Bool) Source #
Set to TRUE
to flag the absence of the phrase that you specified in
your request. Set to FALSE
to flag the presence of the phrase that you
specified in your request.
transcriptFilter_participantRole :: Lens' TranscriptFilter (Maybe ParticipantRole) Source #
Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants.
transcriptFilter_relativeTimeRange :: Lens' TranscriptFilter (Maybe RelativeTimeRange) Source #
Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for the specified key words or phrases. See for more detail.
transcriptFilter_transcriptFilterType :: Lens' TranscriptFilter TranscriptFilterType Source #
Flag the presence or absence of an exact match to the phrases that you
specify. For example, if you specify the phrase "speak to a manager"
as your Targets
value, only that exact phrase is flagged.
Note that semantic matching is not supported. For example, if your customer says "speak to the manager", instead of "speak to a manager", your content is not flagged.
transcriptFilter_targets :: Lens' TranscriptFilter (NonEmpty Text) Source #
Specify the phrases that you want to flag.